Collections Manager

Responsibilities

• Supervise and monitor the daily performance of field collection teams to ensure effective execution of collection strategies and achievement of targets.
• Review attendance and activity reports of field collectors, ensuring compliance with schedules and operational standards.
• Conduct regular field visits and audits to assess collection effectiveness, customer engagement quality, and adherence to company policies.
• Identify underperforming team members and implement appropriate coaching, corrective actions, or performance improvement plans.
• Review and analyze problematic accounts to identify root causes and formulate solutions that improve PTP (Promise to Pay) and payment conversion rates.
• Collaborate with Area Managers or Team Leads to drive productivity, manage delinquent accounts, and maintain healthy portfolio performance.
• Conduct weekly and monthly performan...