About the role

Field Claims Specialist, Property – join our growing Property Claims Field team in Mississauga and Ajax offices.

Responsibilities

• Conduct on‑site inspections and investigate large and complex commercial lines and personal lines claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers.
• Analyze the information gathered, interpret insurance policy wording, determine coverage, assess damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims while managing costs efficiently and effectively.
• Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the c...