Essential Job Duties and Responsibilities

• Coordinate activities and information with Sales as a participant in the Customer Team process.
• Lead critical escalation and be able to manage customer expectation and drive factory teams to deliver timely support.
• Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer.
• Adopt creative approach when facing challenge, bring enthusiasm to exploring the unknown in new technology.
• Conducts technical reviews to understand and interpret customer RFI/Q expectations, participates with commercial team to execute responses to customer.
• Self‑directed, requiring mínimal direct supervision.
• Participates in customers’ various equipment improvements teams, ramp teams, equipment down escalation meetings, safety meetings, management reviews, and other focused meetings.
• Exercises judgment within generally defined pra...