Responsibilities

• Customer Lifecycle Management: Lead end-to-end customer lifecycle operations by identifying needs, conducting periodic reviews, and diagnosing issues. Design and implement solutions to boost retention rates and foster long-term partnerships.
• Operational Strategy Development & Execution: Analyze customer behavior and market trends to design tiered management frameworks. Develop targeted strategies and streamline service workflows to enhance engagement and conversion efficiency.
• Cross-Functional Collaboration & Optimization: Partner with product, merchandising, and supply chain teams to drive product iterations, solution deployment, and service standardization. Ensure seamless alignment to meet client needs and business objectives.
• Data-Driven Monitoring & Improvement: Establish real-time monitoring frameworks to detect operational anomalies. Generate actionable insights through regular business reviews, enabling data-backed...