Description:

 
Role nature: This is a senior field-engineering position, not a traditional support or escalation-management role. You will work hands-on across the full infrastructure stack — from bare metal and hypervisors to networking, containerized workloads, and application-layer issues. Technical depth across multiple layers of the stack is a core requirement; you will be expected to access nodes directly, review system logs, and diagnose live production environments.



How escalations work: You serve as the primary engineering escalation point for on-site support teams. When a field team surfaces a vague symptom “this service isn't responding — you take ownership: filter the noise, reproduce and isolate the root cause, and deliver a structured defect report with clear reproduction steps that product engineers can act on immediately. You will drive permanent fixes, contribute to product improvements, and keep customers' Private...