Job Descriptions Operations Management Oversee, lead, and ensure smooth daily operations across all cafés and kiosks.
Implement and maintain operational standards and workflow efficiency.
Ensure full compliance with hygiene, safety, and regulatory requirements.
Staff Leadership & Management Supervise, mentor, and lead staff to deliver high-quality service.
Conduct staff training, coaching, and performance evaluations.
Manage staff records, including attendance, performance, and HR documentation.
Plan and prepare staff rosters manage monthly timesheets.
Customer Relations Build and maintain positive, professional relationships with customers.
Handle customer feedback and ensure service excellence.
Sales & Financial Management Lead the team to achieve sales goals and drive revenue growth.
Monitor financial performance, control costs, and support budget management.
Administrative Duties Manage documentation, reporting, and other store administrative tasks....