Operations Management

• Oversee, lead, and ensure smooth daily operations across all cafés and kiosks.
• Implement and maintain operational standards and workflow efficiency.
• Ensure full compliance with hygiene, safety, and regulatory requirements.

Staff Leadership & Management

• Supervise, mentor, and lead staff to deliver high-quality service.
• Conduct staff training, coaching, and performance evaluations.
• Manage staff records, including attendance, performance, and HR documentation.
• Plan and prepare staff rosters; manage monthly timesheets.

Customer Relations

• Build and maintain positive, professional relationships with customers.
• Handle customer feedback and ensure service excellence.

Sales & Financial Management

• Lead the team to achieve sales goals and drive revenue growth.
• Monitor financial performance, control costs, and s...