Job Responsibilities

• Operational Excellence
  • Oversee day‑to‑day F&B operations to ensure smooth and efficient service across assigned outlets.
  • Implement and monitor SOPs, ensuring consistency in service quality and food presentation.
  • Lead pre‑service briefings and ensure operational readiness, including manpower planning and floor allocation.
  • Support the F&B Manager in analyzing operational gaps and recommending improvements.
• Team Leadership & Development
  • Provide on‑the‑ground guidance to Supervisors and frontline staff.
  • Conduct on‑job training to uplift product knowledge, service standards, and operational skills.
  • Mentor and coach team members to build capability and readiness for future roles.
  • Support performance management by providing feedback to Supervisors and escalating issues where needed.
• Customer Experience
  • Serve as th...