Your main duties are as follows:
Draw up client bookings for tables and ensure that tables are set before clients' arrival Manage the front desk by receiving incoming calls, greeting and attending to customers Inform guests about the availability of tables and direct them to the tables Keep records of guests who visit the restaurant Assist customers with answers to queries, and proffer solutions to issues within your capacity Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner Ensure that clients make payment for services before they exit the restaurant Keep clear records of payments received and make detailed notes of balance payments Communicate with other staff, such as dinners, informing them of clients' bookings, needs and complaints. Management of e-reservations across all platforms in the company Adhere to hygiene and safety standards Adhere to company's standard operating procedures Any oth...