Responsibilities

• Develop and implement strategic operational plans aligned with company goals, including identifying new markets and overseeing investment projects like new openings or refurbishments.
• Drive operational efficiency through SOP implementation, training, audits, and compliance with quality, service, and regulatory standards.
• Lead and coach the Operations Team, ensuring clear performance metrics and individual development plans are in place and actively managed.
• Oversee all restaurant operations to ensure resource optimization, performance standards, and consistent guest experience.
• Set sales, cost, and expense targets; monitor P&L items; and ensure budget adherence for operational efficiency.
• Develop and execute marketing strategies across all channels to boost brand awareness, customer acquisition, and retention.
• Conduct ongoing market research to identify trends, competitor movements, and opportun...