Job Title

Fashion Support Consultant (English‑speaking) On‑site MX01

Job Description

Fashion Support Consultant in Barcelona

What You Will Do In This Role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor and follow all processes and procedures of the project.
• Understand and comply with administrative duties.

Ideal Candidate

• Proficient or bilingual in English.
• Customer care skills – ability to listen to and understand the customers’ need.
• Can take ownership of, and progress calls to resolution or to escala...