JOB mission:

CHANEL is committed to nurturing long-term client relationships, building lasting emotional connections, and ensuring every client feels valued beyond the transaction.

As Retail Service Program Manager, you will develop and implement service strategies that elevate client satisfaction and strengthen brand equity. Working closely with your line manager, you will drive retail service transformation through innovative cross-touchpoint initiatives, reshape team mindsets, and optimize the full client journey while embedding sustainable premium service solutions aligned with our luxury brand positioning.

You will ensure retail service standards are aligned with CHANEL’s global strategy, partner with cross-functional teams to deliver seamless, personalized, respectful, and value-driven client experiences, and upskill retail teams to strengthen premium service awareness and professional capabilities.

Key Responsibility:

CHANEL & mo...