Take on an impactful role as a Customer Support Specialist committed to farmers. Support inquiries, enhance problem-solving, and ensure a seamless experience with Local Line remotely.
Your role will be pivotal as you help farmers address their operational challenges on the platform. You'll handle customer inquiries through live chat and email while working closely with various teams to resolve technical issues. This position is all about making sure farmers can leverage Local Line for better efficiency and profitability.
Key Responsibilities:
• Address customer inquiries from farmers
• Manage and prioritize support tickets
• Troubleshoot and escalate problems as necessary
• Report feedback and issues to the Product team
• Keep accurate records in the CRM system
Requirements:
• At least 2 years of customer support experience
• Exceptional written and verbal English skills
• Strong time management and organizational skills
• Ability to multitask and pr...