Job Description
The FAO Schwarz Toy Specialist is a role that blends high‑touch retail selling with dynamic, interactive experience facilitation. This role drives sales by delivering signature FAO experiences and creating magical, memorable moments for guests of all ages.


Toy Specialists bring strong sales instincts, an engaging presence, and the ability to guide guests through personalized journeys. As experts in the Jewel Box, a rotating collection of FAO brand experiences, they are accountable for mastering each experience, booking and facilitating appointments, and adapting quickly as experiences, products, and processes evolve throughout the year.


A day in the life… 
+ Perform all in-house experiences consistently in line with established guidelines while adding your own individual flair to make each experience feel unique.
+ Embody the cast of characters unique to each experience through provided costumes, props, scripting, and character b...