The Role:

Provides facilities administration and customer service support by managing workplace operations, vendor coordination, employee service requests, and administrative processes that ensure safe, efficient, and service-oriented business operations within a BPO and shared services environment.

Responsibilities:

• Applies facilities management procedures and administrative controls in coordinating workspace requirements, vendor requests, maintenance activities, and office support services while ensuring adherence to operational timelines and service expectations.
• Applies customer service standards and workplace support procedures in handling service requests, coordinating issue resolution, and ensuring positive stakeholder experiences within operational service level expectations.
• Applies vendor management and asset control processes in coordinating supplier services, monitoring inventory levels, ...