Are you a natural problem‑solver who thrives in a fast‑paced environment? Do you enjoy leading teams, improving processes and delivering exceptional service? If so, this could be the perfect next step in your career.

We’re looking for a Helpdesk Team Leader to take ownership of our day‑to‑day helpdesk operations, ensuring our colleagues and stakeholders receive timely, high‑quality support. This is a key role within our Facilities Management function, offering the chance to shape service delivery, coach a growing team and influence continuous improvement across the business.

This is a hybrid role requiring 3 days per week in our Manchester office.

What You’ll Be Doing

• Leading the day‑to‑day running of the helpdesk, ensuring requests are logged, prioritised and resolved efficiently.
• Acting as the main escalation point for complex or urgent issues.
• Monitoring SLAs, KPIs and service performance, producing monthly re...