Transform dental operations with your expertise in Level 3 Technical Support. This hybrid role empowers you to lead and mentor while resolving complex technical challenges for clients.
As a key technical expert, you will focus on customer satisfaction and team mentorship. The position involves responding to client inquiries, managing support workflows, and collaborating with the development team on software improvements. Your analytical thinking and communication skills will be instrumental in enhancing support processes.
Key Responsibilities:
• Be the authority on advanced software solutions
• Address and resolve client technical queries efficiently
• Oversee support ticket processes for effective resolutions
• Provide coaching to improve team performance
• Collaborate with developers for issue resolution
Requirements:
• Requires 1 year of Level 3 support experience
• Strong technical issue resolution skills
• Excellent communication abilities, both or...