Drive exceptional order experiences as an Expert in Customer Order Management. Ensure smooth post-order interactions while coordinating with internal teams to meet customer needs effectively.
In this position, you will become the key point of contact for customers after the order is placed. Your responsibilities will include managing order acknowledgments, maintaining customer records, and facilitating communication with teams in production and shipping. Addressing challenges proactively and efficiently is essential, alongside producing performance reports based on customer feedback.
Key Responsibilities:
• Ensure effective order and acknowledgment management
• Collaborate with teams for customer communication
• Maintain confidentiality and accuracy of records
• Track orders and proactively manage updates
• Analyze customer feedback for performance reporting
Requirements:
• Work permit for Canada is mandatory
• College degree in administration or similar