The incumbent enables CN’s employee journey by connecting key “moments that matter” into a coherent, values-based end-to-end experience across the employee lifecycle. The incumbent leverages personas and journey maps to identify pain points, gaps, and opportunities to enhance how employees experience work at CN. The role supports the evolution of CN’s Employee Value Proposition (EVP), including culture and engagement priorities, and leads enterprise programs such as onboarding and offboarding, recognition, service anniversaries, retirement programs, and awards. The incumbent collaborates with HR and business stakeholders to translate employee insights into scalable programs, clear frameworks, and measurable improvements to the employee experience.

Main Responsibilities

Employee Experience Strategy, Journey Mapping and EVP

·Develop, maintain, and evolve employee personas and journey maps across the full employee lifecycle

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