Transform service offerings at Questrade as a Senior Service Designer. This position located in Toronto emphasizes research-driven design and impactful innovation while working in a hybrid environment.

As a Senior Service Designer at Questrade Financial Group, you will be responsible for reimagining how services deliver value to customers. By leading comprehensive design projects, you will engage in user research, develop service improvement strategies, and drive collaboration among diverse teams. Your insights will ultimately enhance customer satisfaction and operational efficiency in our financial services.

Key Responsibilities: • Oversee service design projects from research to execution • Utilize research to surface user needs and validate solutions • Create impactful service blueprints and ecosystem maps • Lead co-design sessions and stakeholder workshops • Balance user desirability with organizational feasibility

Requirements: • 5+ years of relevant exp...