We are seeking an experienced Service Delivery Manager for a hybrid role, requiring office presence at least two days each week. Focus on managing client relations and enhancing service delivery performance.
In this hybrid position, you will work closely with clients and allocate resources to coordinate service delivery effectively. Your responsibilities will include ensuring compliance with service level agreements, monitoring service performance, and managing project budgets while building and nurturing teams.
Key Responsibilities:
• Foster strong client relationships throughout service delivery
• Oversee and coordinate all aspects of service delivery
• Monitor service performance metrics and compliance standards
• Manage budgets effectively for optimal resource allocation
• Build and maintain high-performing teams
Requirements:
• Proven project management experience in relevant fields
• Knowledge of financial management and requirement gathering
• Fa...