Drive customer success and project excellence as a seasoned Engagement Manager. Focus on adoption, value realization, and renewals through effective project management and customer engagement strategies.
In this pivotal role, you will manage customer engagements with a focus on achieving desired business outcomes. With at least 10 years of experience in customer success and project management, you’ll leverage your skills to lead cross-functional teams, align success metrics with customer objectives, and enhance client relationships. This role demands a strong understanding of customer needs and the ability to advocate for their success throughout the project lifecycle.
Key Responsibilities:
• Lead engagement initiatives to ensure customer success
• Drive adoption and monitor customer health metrics
• Develop structured customer success plans and proposals
• Collaborate with sales to understand customer’s needs
• Manage project budgets and profitability goals
Req...