Join our team as an Experienced Customer Service Specialist, focusing on providing unparalleled expertise to our customers. This position requires bilingual communication in French and English to optimize customer engagement.
As a specialist, you will respond to customer inquiries across multiple channels, resolve concerns with high-level problem-solving skills, and communicate effectively. You'll enhance customer experience by proposing solutions, handling returns, and maintaining product knowledge while training new team members on service processes.
Key Responsibilities:
• Guide customers with expert product knowledge
• Suggest alternative products to boost sales
• Respond efficiently to inquiries via various platforms
• Resolve issues through effective troubleshooting
• Update customer records and track feedback trends
Requirements:
• Degree or equivalent experience in a related field
• 3 to 5 years of relevant customer service experience
• Experien...