Grade Level: L1
Location: Gujranwala
Last date to apply: 1st June, 2026
What is Experience Support Lead?
The
Experience Support Lead
works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises.
This role reports to the
Experience Support Manager,
who is responsible for managing the overall Customer experience of Franchises within the assigned Region.
What does Experience Support Lead do?
As
Experience Support Lead
, you will be responsible for:
Customer Experience Improvement:
Manage monthly Customer Experience KPIs
Develop and implement roadmaps for franchise team development and system enhancements
Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction
Training & Development:
Organize training sessions for franchise staff to strengthen customer service excellence
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