The Experience & Service Excellence Manager is responsible for elevating and standardizing the patient experience across all Aivee Group clinics. This role ensures that every patient touchpoint—from arrival to post-treatment—is seamless, refined, and memorable, reflecting the brand’s luxury positioning.

The role requires a highly detail-oriented and hands-on operator who is actively present in clinics, identifying gaps in service delivery and implementing immediate, practical improvements.

Responsibilities

• Ensure a seamless and high-quality patient experience across all touchpoints
• Continuously assess the patient journey and identify service gaps
• Implement immediate and sustainable improvements

Service Standards Implementation

• Enforce Aivee service protocols including greeting, communication, and patient flow
• Standardize service delivery across all branches to ensure consistency <...