Location
Kuala Lumpur
Posted
June 13, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher-level support or supervisors as needed. Develop and retain a profound understanding of the company's products, services, and policies. Aid customers in product usage and troubleshoot any related issues. Accurately document customer interactions in the company's database or CRM system. Uphold high-quality service standards to ensure and enhance customer satisfaction. Minimum Degree in IT or any related field (hardware). Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage. Working experience in any technical related fields is an added advantage. Excellent command of spoken and written Bahasa Malaysia & English. F...
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