π Local Job Near You
Executive, Technical Support (Call Centre)
Swap Asia Group
π
petaling jaya, Malaysia
Location
petaling jaya
Posted
June 08, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Assist customers with all technical queries and issues related to smartphones, iPads, and tablets through various communication channels (inbound, outbound, email, and chat).
- Carry out duties professionally and strive to exceed customer expectations.
- Possess strong technical knowledge and understanding of smartphone, iPad, and tablet devices, including software, operating systems, and backup procedures.
- Demonstrate good verbal and written communication skills in both English and Bahasa Malaysia.
- Work collaboratively as a team player and support colleagues when needed.
- Apply an analytical mindset to investigate, identify, troubleshoot, and resolve customersβ technical issues.
- Take initiative and show a strong willingness to support customers and resolve their concerns.
- Diagnose issues accurately and provide appropriate technical solutions in a professional manner. <...