The candidate will be responsible for managing and coordinating end-to-end cross-trade shipment operations between overseas origins and destination countries. The role serves as the key liaison between customers, overseas offices, headquarters, and internal sales teams to ensure smooth shipment execution, timely customer communication, and accurate operational reporting. Job Responsibilities: Shipment Coordination & Operations Manage end-to-end cross trade shipment between overseas origins and destination countries
Coordinate closely with origin offices, HR, and customers on booking and shipment requirements
Monitor shipment progress to ensure timely movement of cargo and resolve operational issues or delays
Customer Service & Communication Serve as the main point of contact for customers on shipment updates and inquiries
Provide timely updates and proactively communicate any service changes
Build and maintain strong customer relationships through regular engagement
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