The Executive Lounge Agent is responsible for delivering refined, personalized, and intuitive 

service experience to Executive Floor and VIP guests. The role supports the smooth daily operation 

of the Executive Club Lounge by combining Front Office, Food & Beverage, and guest relations 

functions, in line with Accor values, as well as ALL Accor loyalty recognition

Key Responsibilities

Guest Service Excellence

• Welcome and assist Executive Lounge guests in a professional and friendly manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Provide personalized service and anticipate guest needs throughout their stay.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Build strong relationships with VIP guests and frequent travelers.

Executive Lounge Operations

• Ensure the Executive Lounge is...