**Description**

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

As a Executive IT Support Lead, you will oversee the timely, efficient and effective onsite delivery of ITSM. Working within the Executive Team you will supervise the day-to-day activities of Executive IT Support Technicians who are responsible for resolving incidents and service requests that cannot be handled remotely. Along with managing your team you may be required to function in the role of a technician yourself to track, resolve, and manage escalated technical problems.

Local travel may be required to support remote FAA sites that do not have local technicians assigned.
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