Key Responsibilities

1. Housekeeping Operations Excellence


- Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces


- Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards


- Maintain impeccable room readiness, staging, and turn-down service execution


- Ensure all areas reflect timeless elegance, order, and sensory comfort



2. Guest Experience & Room Quality


- Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay


- Manage VIP rooms, long-stay guests, and special amenity setups with precision and personalization


- Collaborate with Front Office and Butler teams to anticipate guest preferences


- Handle guest requests and complaints with speed, discretion, and resolution focus