SUMMARY:
Duties & Responsibilities
An Executive Housekeeper at a luxury 5-star hotel in Plettenberg Bay is responsible for overseeing the entire housekeeping operation to ensure exceptional cleanliness, guest comfort, and presentation standards throughout the property.
Operational Management

• Manage the daily operations of the housekeeping department
• Ensure all guest rooms, suites, public areas, offices, and back-of-house areas meet 5-star standards
• Conduct routine inspections of rooms and hotel facilities
• Ensure turn-down services and VIP room preparations are completed to standard
• Coordinate deep cleaning schedules and preventative maintenance reporting
• Maintain housekeeping SOPs and luxury service standards

Staff Management

• Recruit, train, supervise, and motivate housekeeping staff
• Prepare staff rosters and manage departmental scheduling