Job Description

1. Customer Service & Frontline Support

• Greet and assist walk-in visitors and patients at the KPJ Healthcare Lounge.
• Provide courteous and accurate information on KPJ services, hospital offerings, and specialist appointments.
• Act as the primary point of contact for patients requiring assistance or follow-up.
• Ensure a welcoming, professional, and comfortable environment for all visitors.

2. Patient Enquiries & Medical Tourism

• Attend to enquiries from local and international patients regarding healthcare services and medical tourism packages.
• Provide guidance on available hospital packages, treatments, and specialist consultations.
• Promote KPJ services to potential patients and visitors.

3. Coordination & Liaison

• Liaise with KPJ hospitals for appointment scheduling, patient admissions, and transportation arrangements.
• Coordinate with f...