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Title: Executive eCommerce Operations Excellence

Location: Petaling Jaya, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number:

Job Summary

Support day‑to‑day e‑commerce operations across channels and platforms such as Shopee, Lazada, TikTok Shop, and/or brand.com

Job Responsibilities

• Support day‑to‑day e‑commerce operations
• Assist in maintaining accurate product listings, pricing updates, promotions, and stock availability
• Monitor and process orders, deliveries, cancellations, refunds, and returns
• Coordinate with warehouse, logistics partners, customer service teams, and platform representatives
• Support execution of campaigns and major sales events (e.g. campaign days, Payday Sales)
• Track basic operational KPIs including order fulfilment rate, cancellation rate, and ...