Role Summary: Administer the vacant possession process, oversee defect rectifications, manage customer feedback, and ensure services are delivered in line with Eco World Class standards.

Key Responsibilities

Support to Customer Service Operations

• Implements handing over processes and building defect management activities in accordance with Eco World SOPs.
• Supports smooth operational flow across developments through efficient task execution.
• Collaborates with internal departments and contractors to ensure completion of defect works on time.

Defect & Complaint Management

• Addresses customer feedback professionally and proposes solutions aligned with service standards.
• Implements effective follow-up measures to ensure prompt closure of complaints.
• Reviews complaint trends and supports continuous service improvement initiatives.

Team Coordination & Delegation

• Suppo...