The Executive Director, Global Technology Service Management executes BeOne’s enterprise service management strategy and leads the governance and operational performance needed to improve service reliability, employee productivity, business continuity, and technology-enabled business outcomes.

This role oversees the ServiceNow platform, global service desk operations, executive support, ITSM processes, service governance, automation, experience management, and performance accountability as an integrated service management ecosystem designed to deliver consistent, scalable, and high-quality technology services worldwide.

In partnership with regional delivery, workplace technology, infrastructure, enterprise platform, and business leaders, the Executive Director standardizes services, strengthens operational excellence, and improves employee experience through data-driven, AI-enabled service delivery.

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