Chase Auto is a leader in auto financing, with over $90 billion in assets and partnerships with more than 75% of U.S. franchised automotive dealers. As part of the JPMorganChase franchise, we serve vehicle manufacturers, auto dealers, and consumers with a comprehensive suite of financial products and services-from retail lending and captive financing to commercial offerings such as floorplan products and treasury services, including deposits, cash management, and payment processing.
As the Executive Director, Customer and Client Experience Strategy within Auto, you will lead a team of program managers and analysts responsible for defining and delivering best-in-class, end-to-end experiences across key journeys, including acquisition, onboarding, servicing, and end-of-term. This leader will establish a clear future-state experience vision, build the business cases required to fund and execute change, and coordinate stakeholders across Product, Operations, Technology, Risk, and other ...