📍 Local Job Near You
Executive - Customer Care Resolution Owner (Mandarin & Cantonese Language Support)
Scicom
📍
Kuala Lumpur, Malaysia
Location
Kuala Lumpur
Posted
June 08, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience. Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs. Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations. Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards. Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation. Ensure customer claims and complaints are handled fairly and resolved within agreed timelines. Analyze and measu...
Responsibilities of the Role: