Key Responsibilities

• Lead, mentor, and develop the Concierge Team to deliver world-class guest service.
• Ensure all guest requests, enquiries, and special arrangements are handled professionally and efficiently.
• Build and maintain strong relationships with local tourism providers, restaurants, transport companies, and entertainment venues.
• Coordinate VIP arrivals, departures, and special guest requirements.
• Manage luggage services, transportation arrangements, sightseeing bookings, and guest itineraries.
• Maintain comprehensive knowledge of local attractions, events, and services.
• Handle guest complaints and service recovery in a professional and timely manner.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Monitor departmental performance, guest feedback, and service quality metrics.
• Assist with budgeting, scheduling, staffing, and departmental administration.
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