General responsibilities

• Provide business solution support to the Sales & Marketing team in Malaysia.
• Gather and document initial business requirements from users.
• Provide advisory advisory support and recommend solutions for new business needs.
• Assist in business requirement analysis, preparation of user requirement specifications, as well as testing and deployment for new rollouts or enhancements to existing solutions.
• Provide first-level support for service requests from country users, including issue investigation and escalation to CSSC for SalesPlus , mCollector, DMS, POP6-related matters.
• Deliver daily operational support, including troubleshooting and application installation on mobile devices.
• Provide user training, when required (SalesPlus, mCollector, CCF, POP6, Power BI & etc.)
• Perform monthly data maintenance to support ongoing operational usage.
• Conduct business analysis t...