Executive - Business Channels (Operations & Customer Service)
This job is in your area. Enjoy a short commute and work close to home.
Job Description
If you are looking to excel and make a difference, take a closer look at us…
Key Responsibilities and Accountabilities
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Assist in calling up customers for service / sales interactions;
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products la...