The Executive Assistant Manager serves as the operational second‑in‑command, supporting the Managing Director in overseeing all hotel operations. This role ensures seamless delivery of the ultra‑luxury guest experience that defines O’Two Hotel while deputising for the Managing Director in their absence.

Key responsibilities

• Assist the Managing Director in the strategic planning, direction, and coordination of all hotel operations.
• Oversee daily operations across all departments to ensure consistency in ultra‑luxury service delivery.
• Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning.
• Champion the hotel’s brand standards, ensuring every guest touchpoint reflects the five‑star ethos.
• Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution.
• Review and analyse operational KPIs, financial performance reports, and guest sat...