The Executive – Retail & Office Administration is responsible for supporting the retail and office operations by managing administrative tasks, coordinating operational processes, and maintaining efficient workflow and customer service standards. This role works closely with the Retail Operations team to ensure smooth day-to-day operations across stores and office functions.
Responsibilities
Retail Operations: Handle customer enquiries, feedback, and complaints via phone, email, and other communication channels where required. Work closely with the Retail Team to manage customers’ enquiries and operational requests. Attend to customer feedback and service recovery by understanding issues and coordinating resolutions with the retail operations team. Ensure compliance with company policies, operational procedures, and service standards. Process office and frontline operational requests, claims, and payment matters. Preparation of monthly Headcount & target repost for StoreForce.