Join Tangerine as a Senior Manager in Everyday Banking in Moncton, New Brunswick. Oversee banking operations and enhance customer experiences through effective team leadership.

In this pivotal role, you will guide the service and sales strategy within the contact centre, ensuring compliance with all governance regulations. You will focus on building high-performing teams, driving improvement initiatives, and developing strong inter-departmental relationships to maintain high service levels. Your leadership will be crucial in fostering a positive work culture and achieving department fiscal goals.

Key Responsibilities: • Drive service quality and customer satisfaction initiatives • Establish performance metrics for teams • Lead compliance efforts with internal policies • Manage department budgeting and reporting processes • Participate in key projects for operational improvements

Requirements: • Bachelor's Degree or equivalent experience • Minimum 5 years in c...