Job Description

Purpose of the role

Taking conference and banqueting bookings and dealing with follow‑up correspondences.

Doing show rounds with customers and upselling the hotel’s conference and banqueting facilities in the process.

• Ensure that function rooms are set up to the required standard


• To maintain an excellent level of customer care by ensuring that conference and banqueting delegates as well as hotel guests’ needs are met.


• Ensure that customers receive a courteous, friendly and efficient service at all times.


• Maintain close daily communication with the kitchen regarding beverage and food needs for functions.


• Familiarise yourself with clients who use the hotel frequently relating to the daily business.


• Point of contact on the day for conference and events.


• Oversee the setup of rooms, ensuring match client specs and all clean prior to arriva...