ASM Global the leader in privately managed public assembly facilities, has an excellent opening for the Event Staff Supervisor (ON CALL) at Coliseo de Puerto Rico. The position is responsible for ensuring guest satisfaction, addressing guest complaints, and ensure that event staff is compliant with ASM Global policies and procedures. Supports client service in the pre-event planning and organization as well as post-event.


Essential Duties


+ Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.

+ Have a full working understanding of the specific setups and event post (i.e., ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communi...