THE JOB

In this role, you will be responsible for delivering services and creating events to support clients’ day-to-day operational needs related to the use of ticketing systems and products in facilitating ticketing operations through the life cycle of the clients’ event portfolio.

You will become the clients’ support contact at Ticketmaster, and you will work closely with clients to continuously improve service levels and increase client satisfaction. You will be responsible for maintaining agreed upon service levels. Responsibilities will also include training, sharing of best practices, and general operational support.

You will leverage ticketing products and process knowledge and provide consultancy services to help define solutions that fulfil clients’ operational needs.

WHAT YOU WILL BE DOING