Position Overview
The Technical Lead is responsible for intermediate level set up and operation of small to large‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job Responsibilities
Equipment OperationResponsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer ServiceProvides excellent service and strives to exceed the expectations and needs of internal and external customers.Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.Maintains a positive relationship with all clients through effective communication.Meets with guests...