Support customers effectively as a Customer Experience Specialist during evening shifts at Vention in Montreal. Enjoy a role dedicated to customer satisfaction while ensuring timely problem resolution and engagement.
This full-time position involves providing first-class customer support and managing all aspects of customer engagement. As a part of the Customer Success team, you will assist customers through the sales cycle, process order changes, and proactively enhance service. Fluency in English and French is essential to thrive in this bilingual customer-centric environment.
Key Responsibilities:
• Become an expert on Vention's platform for customer navigation
• Streamline customer experiences throughout the sales cycle
• Manage live-chat and phone calls for effective routing
• Process order changes and track shipments efficiently
• Engage customers via proactive communication and surveys
Requirements:
• Curiosity and independence in problem-solving
• ...