End User Device Engineer
Location: Kidlington
Rate: Up to £ per day Umbrella
Contract until end of March with possible extension

An experienced End User Device Engineer is required to support a busy ICT environment, delivering high-quality end user support and ensuring services are maintained in line with agreed SLAs and KPIs.

The Role
Provide hands-on support across end user devices, working closely with ICT teams, business users and third-party suppliers to minimise disruption and maintain a strong user experience.

Key Responsibilities
* Provide 2nd line end user device support
* Resolve incidents, requests and problems within agreed SLAs
* Support Windows 10 devices, laptops, desktops and smartphones
* Identify trends and recurring issues, escalating where required
* Support moves, projects, events and technology refresh activity
* Maintain and update documentation and knowledge ar...